Shipping & Handling

Whether you’re buying or selling jewelry, HYSTR ensures that your items arrive in perfect condition. We exclusively ship (fully insured) via FedEx and UPS.

When you buy pre-owned jewelry from an independent seller on HYSTR, your item is securely shipped from the seller to our certified gemologists for inspection. As the buyer, you will not be responsible for the cost of shipping the item from the seller to our team. 

This inspection helps ensure that only authentic diamonds and jewelry are sold on our platform; the item is only approved and shipped to you once it has been verified by one of our professional gemologists. Once the authentication process is complete, we ship the item to you via FedEx or UPS. For this shipment, you will be required to pay for shipping and handling. So that we can provide the insurance needed to cover lost packages, shipping rates are calculated based on the sales price of the item. 

You can find our shipping rates (including insurance) in the chart below:

*Shipping rates are based on the sales price and include insurance for the full value of the item.

Since HYSTR only ships high-value items, insurance through FedEx or UPS guarantees that you take on absolutely no risk when you make a purchase on our platform. We authenticate every piece of jewelry and ship it with full coverage. This means you can rest easy knowing that you are getting the item exactly as advertised. And even if your item gets lost or damaged in transit, you will be reimbursed for the full value of your purchase.

When you sell jewelry through HYSTR, we offer a simple and cost-effective process to authenticate your item and ensure that you receive payment as quickly as possible. Once a buyer has checked out, you (the seller) will receive an email with detailed instructions on how to ship the item to HYSTR for gemologist verification. Depending on the price of your item, you may or may not be required to pay for the shipping and handling. 

For items with an agreed price of over $2,000, HYSTR will provide a free, fully-insured FedEx shipping label. To receive this label, please email info@hystr.com. For items with an agreed price below $2,000, you (the seller) will be required to cover the cost of shipping the item to us for authentication. We recommend shipping your item via UPS or FedEx. Additionally, to protect yourself and your shipment, it is highly advisable to pay for shipping insurance that covers the full retail value of the item. 

Unfortunately, we have no control over the safety of your item once it has been shipped, which means your item could get lost or damaged in transit. Without shipping insurance, you would have no recourse to be compensated for the loss. Therefore, we strongly recommend paying for insurance when you ship your item to HYSTR.

Once we have received your item, our gemologist will authenticate it within one business day. As soon as the authentication process is complete, we send your payment to you via check. This means that, depending on how long it takes to receive the item, you could receive your payment in as little as 5 business days from the date of shipment.